Refund & Returns Policy

Last Updated: 26th July 2026

At Luxe Sensational Personalised Gifts & Clothing, we take pride in creating high-quality personalised products. As many of our items are made to order, please read our policy carefully before placing your order.

Personalised Items

As all personalised products are custom-made to your specifications, we are unable to accept returns or offer refunds unless:

• The item arrives damaged.
• The item is faulty.
• We have made an error with the personalisation that differs from the information you provided.

Please inspect your order upon delivery and contact us within 7 days of receiving your item if there is a problem.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery. Include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

Once we have reviewed your claim, we will arrange a replacement, repair, or refund.

Incorrect Personalisation

If the personalisation on your order does not match the details you submitted, we will replace the item at no additional cost, or issue a full refund if a replacement is not possible.

Please ensure all spelling, dates, colours, and design choices are checked carefully before confirming your order, as we cannot accept responsibility for customer errors.

Cancellations

Orders may only be cancelled before production has started. Once work has begun on a personalised item, the order cannot be cancelled.

Refunds

Where a refund is approved, it will be processed using the original payment method. Please allow 5–10 working days for the funds to appear in your account, depending on your payment provider.

Contact Information:

🛒Trade name: Luxe Sensational

📞Phone: +447860385361

📧Email: info@Luxe-Sensational.co.uk

🏠Address: 29 Connaught Road, Scunthorpe DN15 8GU, United Kingdom