At Luxe Custom Designer, we’re committed to ensuring you’re completely satisfied with your purchase.
Our Return and Refund Policy is designed to make the process simple, transparent, and hassle-free.

Returns

Eligibility for Returns

To qualify for a return:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging, with all tags attached.

Certain items are not eligible for return, including:

• Perishable goods
• Custom or personalized products
• Final sale or clearance items

Please refer to individual product descriptions for any specific return restrictions.

How to Initiate a Return

To start a return:

📧 Email us at info@luxe-custom-designer.com

📞 Or call us at +44 7860 385361

Please include:

• Your order number
• The reason for the return

Once your return request is approved, you will receive:

• A Return Authorization Number
• Step-by-step return instructions

Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Return Shipping

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned package.
• After we receive and inspect your return, we will notify you of approval or rejection.
• Return shipping costs remain the customer’s responsibility unless the item was damaged or defective upon arrival.

Return & Refund Window

• Return Period: 30 days from delivery
• Refund Processing: 10 business days after approval
• Restocking Fee: None
• Return Method: By post
• Return Label: Customer responsible
• Refund Currency: GBP (£)

Refunds

Refund Processing

Approved refunds are processed within 10 business days (Monday–Friday) and issued to the original payment method.

Your bank or payment provider may require additional time to post the refunded amount.

Partial Refunds

Partial refunds may be issued if:

• The returned item is not in its original condition
• It is damaged or missing parts not caused by our error

Non-Refundable Items

• Shipping costs
• Gift cards
• Final sale or clearance items

Late or Missing Refunds

If your refund hasn’t arrived:

1. Check your bank account again.
2. Contact your bank or credit card provider—processing times may vary.
3. If you still haven’t received it, reach out to us:

📧 info@luxe-custom-designer.com

📞 +44 7860 385361

Exchanges

We only replace items if they are defective or damaged.
If you require an exchange for the same item, contact us at:

Contact Information:

🛒Trade name: Luxe Custom Designer

📞Phone: +4407860385361

📧Email: luxe-custom-designer@hotmail.com

🏠Address: 29 Connaught Road, Scunthorpe DN15 8GU, United Kingdom