Thank you for choosing Luxe Custom Designer!
We’re dedicated to offering a smooth, transparent, and reliable shipping experience.
Please review our updated shipping and delivery information below.

 Shipping Rates & Delivery Times

We offer simple, flexible shipping options based on your order total:

🇬🇧 United Kingdom Shipping

Order Processing Time

• Processing Time: 1–2 business days (Monday–Friday)
• Orders placed on weekends or public holidays are processed the next business day.
• Delays may occur due to:

1. Payment verification issues
2. Incomplete/incorrect address
3. Seasonal high order volume
   If we encounter any issue, we will notify you by email.

Order Cut-Off Time:
2:00 PM (UK Local Time)
Orders placed after this time begin processing the next business day.

 Shipping Carriers

We ship using trusted partners including:
Royal Mail, Hermes, UPS, DHL, and other reliable logistics providers.

You will receive a tracking email once your order has shipped.
(Please allow 24–48 hours for tracking to update.)

 Warehouse Update

We are currently upgrading our warehouse to improve delivery speed and reliability.
During this transition:

• Some shipments may experience minor delays.
• Product pricing may be adjusted once improvements are completed.

 Address & Delivery Policies

Incorrect Address

Customers are responsible for providing the correct shipping information.
We are not liable for orders shipped to incorrect or incomplete addresses.

Address Changes

We cannot guarantee modifications after an order is placed.
Contact us immediately if you need changes.
If the order has shipped, rerouting may not be possible.

 Lost, Stolen, or Delivery Issues

• We are not responsible for packages marked "Delivered" by the carrier.
• For lost or stolen packages, please contact the shipping carrier directly to file a claim.

 Undeliverable Packages

Orders returned due to:

• Invalid or incomplete address
• Failed delivery attempts
  …may incur additional shipping fees or be cancelled.

Holiday Delays

During peak periods (Black Friday, Christmas, New Year), carriers may experience delays.
We recommend ordering early to ensure timely delivery.

 Didn’t Receive Your Order?

If your order has not arrived within the expected timeframe, please contact us for assistance.

Contact Information:

🛒Trade name: Luxe Custom Designer

📞Phone: +4407860385361

📧Email: luxe-custom-designer@hotmail.com

🏠Address: 29 Connaught Road, Scunthorpe DN15 8GU, United Kingdom