Legal notice

Legal Notice

Personalised Gifts & Clothing – Terms & Conditions

By placing an order with us, you agree to the following terms:

All personalised products are custom-made to your specifications. It is the customer's responsibility to ensure all names, dates, spelling, images, and design details are correct before approval and production begins.

Personalised Items

As all personalised products are custom-made to your specifications, we are unable to accept returns or offer refunds unless:

  • The item arrives damaged.
  • The item is faulty.
  • We have made an error with the personalisation that differs from the information you provided.

Please inspect your order upon delivery and contact us within 7 days of receiving your item if there is a problem.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery. Include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

Once we have reviewed your claim, we will arrange a replacement, repair, or refund.

Artwork & Design Approval

Customers are responsible for carefully reviewing all proofs, mock-ups, and artwork before giving final approval. Once approved, we are not liable for any errors that were present in the approved design.

Colours & Product Appearance

Actual colours may vary slightly from those displayed on screen due to monitor settings, printing processes, and material variations.

Production & Delivery

Production and delivery times are estimates and may vary during busy periods. We are not responsible for delays caused by couriers, adverse weather conditions, or circumstances beyond our control.

Copyright & Trademark Responsibility

Customers must have the necessary rights or permissions to use any images, logos, trademarks, or copyrighted material submitted for printing. We reserve the right to refuse any order that may infringe intellectual property rights.

Limitation of Liability

Our liability is limited to the value of the goods supplied. We shall not be liable for any indirect, incidental, or consequential losses arising from the use of our products.

Contact Information

For any questions regarding your order, please contact us using the details below.

By placing an order, you confirm that you have read, understood, and agreed to these terms and conditions.

Last Updated: 26th July 2026

 

Contact Information:

🛒Trade name: Luxe Sensational

📞Phone: +447860385361

📧Email: info@Luxe-Sensational.co.uk

🏠Address: 29 Connaught Road, Scunthorpe DN15 8GU, United Kingdom